Privacy Policy

Last updated: 22 October 2026

T-Health is operated by NIRSHE TRANSPARENT CARE LLP ("T-Health", "we"). We bring diagnostic sample collection, nursing and home care services to your doorstep. This policy explains what information we collect through our website and our apps (the T-Health customer app and the T-Health Visit partner app), why we collect it, who we share it with and the choices you have.

1. Information we collect

Information	Why we collect it
Google account details: name, email address, profile photo	To sign you in and identify your orders. We never see your Google password.
Details you enter: mobile number, age, gender	So our team and the visiting partner can contact you and the sample or service is handled correctly.
Addresses you enter or save, and the map location of an address	To check that we serve your area, assign a nearby partner and let the partner reach you.
Device location, only while the app or this website is open and only when you tap “Use my current location”	To fill in your address automatically and confirm it is in an area we serve. The customer app does not track your location in the background, and this website only asks for it when you tap the button.
Your orders: tests, packages or services booked, schedule, notes and status	To fulfil the booking, send updates and keep our records.
Health reports shared with you by our team	So you can view your reports in the app and on your account.
Push notification token	To send booking updates and, if you allow them, announcements.
Job applications on the Careers page: name, mobile number, email, city and state, experience, qualification, employer, any message, and your resume file	To consider you for roles at T-Health and contact you about them. Only our hiring team can read them.
A mobile number (and an optional name) you leave in the "call me" box on this website, with the page you were on	To call you and help with a test or a home care service. Only our team can read it. It is kept until we have followed up, and we delete it on request.
Messages you send us by email	To reply to you.
Partners only (T-Health Visit app): identity and qualification details, a photo, and the partner's location while on duty or travelling to a visit	To verify partners, assign visits and let customers see when their partner is on the way.
Website usage data and cookies (pages visited, device and browser type)	To keep the site working and understand how it is used, through Google Analytics.

2. How we use your information

To book, assign, carry out and follow up your orders.
To send you order updates, reminders and service messages.
To keep the service safe, prevent misuse and meet legal and accounting obligations.
To improve the website and the apps.

We do not sell your personal information and we do not show third-party advertising.

3. Who we share it with

The visiting partner assigned to your order sees your name, phone number, address and the tests or service booked, only to carry out that visit.
Partner laboratories that process your sample (the laboratory you choose when you book) receive your name, age, gender and the tests ordered so that your sample can be tested and reported.
Service providers that help us run the service: Google Firebase and Google Analytics (sign-in, database, notifications, usage statistics), Google Maps (the map on the Contact page), Cloudflare (hosting this website, and secure file and report delivery) and OpenStreetMap-based services (address lookup, maps and distances). They process data only on our behalf.
Authorities, when the law requires it.

4. Cookies

The website uses cookies and similar technologies to keep you signed in and to measure traffic. You can block or delete cookies in your browser settings; parts of the site that need you to sign in may then stop working.

5. Security

Data is sent over encrypted connections. Access to customer data is restricted to you, the partner assigned to your order and authorised T-Health staff. No system is perfectly secure, but we work to protect your information.

6. How long we keep it

Resume files are deleted automatically 12 months after you upload them, and you can ask us to delete your application sooner. We keep your profile and addresses while your account is active, and delete them when you delete your account. Order and report records are kept for as long as medical record-keeping, accounting and legal requirements make necessary, and are then removed or anonymised.

7. Your choices and rights

Edit your profile and addresses at any time under Profile in the app or on the My account page of this website.
Switch off notifications and location in the app or in your phone settings.
Delete your account in the app (Profile, About, Delete my account), on the My account page of this website, or see how to request deletion.
Ask for a copy of your data or a correction by writing to us at the address below.

8. Children

Our services are meant for adults. A parent or guardian may book on behalf of a child. We do not knowingly collect information from children who sign in on their own.

9. Changes to this policy

If we change this policy we will update the date above and, for important changes, tell you in the app or on the website.

10. Contact us

NIRSHE TRANSPARENT CARE LLP (brand: T-Health)
Registered office: No 70, 1st Main, Vinayaka Nagar, Main Road, Bagalur Cross, Bangalore North, Bangalore, Karnataka, India 560064
T-Health office: Karnataka Healthcare Professionals Association, No 60, Nagashri Nilaya, near Shakthi Ganapathi Temple, Babusapalya, Bengaluru, Karnataka 560043
Email: [email protected], careers: [email protected] | phone: +91 98805 33066